Mercedes-Benz recall — Software
NHTSA · September 13, 2024
- NHTSA recall campaign 24V688000 (Mercedes-Benz), reported .
- Potentially affected vehicles: 2,025.
- Component: Software.
- Details as of ; the linked official notice is authoritative for lot codes, VINs, and remedies.
- Agency
- NHTSA
- Posted
- Recalling firm
- Mercedes-Benz USA, LLC
- Source ID
- 24V688000
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Consequence
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Corrective action
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Affected vehicles
| Make | Model | Year |
|---|---|---|
| Mercedes-Benz | Amg Cle53 | 2024 |
| Mercedes-Benz | Cle 300 | 2024 |
| Mercedes-Benz | Cle 450 | 2024 |
| Mercedes-Benz | E 350 | 2024 |
| Mercedes-Benz | E 450 | 2024 |
Related: Vehicle recalls · All recall events