New Flyer recall — Escape/Egress/Exit
NHTSA · August 22, 2025
- NHTSA recall campaign 25V542000 (New Flyer), reported .
- Potentially affected vehicles: 2,354.
- Component: Escape/Egress/Exit.
- Details as of ; the linked official notice is authoritative for lot codes, VINs, and remedies.
- Agency
- NHTSA
- Posted
- Recalling firm
- New Flyer of America, Inc.
- Source ID
- 25V542000
Defect
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Corrective action
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Affected vehicles
| Make | Model | Year |
|---|---|---|
| New Flyer | Xcelsior | 2012 |
| New Flyer | Xcelsior | 2013 |
| New Flyer | Xcelsior | 2014 |
| New Flyer | Xcelsior | 2015 |
| New Flyer | Xcelsior | 2016 |
| New Flyer | Xcelsior | 2017 |
| New Flyer | Xcelsior | 2018 |
| New Flyer | Xcelsior | 2019 |
| New Flyer | Xcelsior | 2020 |
| New Flyer | Xcelsior | 2021 |
| New Flyer | Xcelsior | 2022 |
| New Flyer | Xcelsior | 2023 |
| New Flyer | Xcelsior | 2024 |
| New Flyer | Xcelsior | 2025 |
Related: Vehicle recalls · All recall events